Terms of service for QuiltCounter

1. Acceptance

By opening an account, submitting the request form on this website, or using the QuiltCounter application, you agree to these terms on behalf of the business you represent. If you do not agree, do not use the service. Where an individual accepts these terms for a shop, that individual confirms they are authorized to bind the business. We may present an updated version of these terms when you next sign in, and continued use after that point counts as acceptance of the updated version.

2. The service we provide

QuiltCounter is a web based inventory and class management application for quilt shops and fabric retailers. It records fabric stock at bolt level in yards, logs cuts against each bolt, manages class schedules, rosters, deposits and waitlists, assembles kits with reserved yardage, tracks block of the month memberships, and generates reorder alerts and vendor purchase orders. It integrates with common point of sale systems and exports accounting summaries. QuiltCounter is not a payment processor, not a website builder and not an accounting system, and it does not replace your obligation to keep proper books.

3. Accounts and eligibility

The service is sold to businesses, not to consumers, and you must be at least eighteen years old to hold an account. You are responsible for the accuracy of the registration details you give us and for keeping your credentials confidential. Each staff member should have their own login; sharing one login across a team defeats the role permissions and makes the audit trail useless. Tell us promptly if you believe an account has been compromised so we can lock it.

4. Acceptable use

You agree not to use QuiltCounter to store unlawful content, to attempt to gain access to another customer's data, to probe or test the security of the infrastructure without written permission, to resell access to the service, or to place automated load on it beyond ordinary retail use. You also agree not to upload personal information about your customers that you have no lawful basis to hold. We may suspend an account that is causing harm to the platform or to other customers, and we will tell you why in writing when we do.

5. Subscription and billing

Three plans are offered, each billed monthly in United States dollars: One Shop at $49 per month, Shop and Classes at $99 per month, and Two Shops at $189 per month. The plan you choose is charged in advance on the same day each month to the payment method on file. Prices are exclusive of any sales tax that may apply in your state, which is added where required. There is no setup fee, no per user charge and no minimum term. If we change our published prices, existing customers keep their current rate for at least ninety days after we give notice by email.

6. Cancellation and refunds

You may cancel at any time from the billing screen inside the application, without contacting us and without giving a reason. Cancellation takes effect at the end of the period you have already paid for, and your data stays available for export until that date. We do not issue partial refunds for an unused portion of a month, except where the service was unavailable for a prolonged period through our fault, in which case we credit the affected days. If a payment fails we retry twice, tell you by email, and suspend rather than delete the account.

7. Your data

Your bolts, cut history, class rosters, kits, customer records and purchase history belong to you. We process them only to run the service, to provide support when you ask for it, and to keep backups. We do not sell your data, we do not share it with fabric manufacturers or distributors, and we do not use the contents of your account to train anything. You can export a full copy in CSV at any time. Thirty days after an account closes we delete the working copy, and backups age out within a further sixty days. Our handling of personal data is described in the privacy policy.

8. Availability and support

We aim for 99.9 percent monthly availability, excluding announced maintenance, which we schedule outside United States retail trading hours wherever possible. Support is provided by email and by phone on weekdays, and during a customer's first month a direct line is provided for onboarding questions. We do not guarantee uninterrupted service and we cannot be responsible for outages caused by your own network, your point of sale provider or a general internet failure.

9. Warranty disclaimer

The service is provided as it stands. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. QuiltCounter records the yardage you and your staff enter; it cannot guarantee that a physical bolt matches its record, and the reports it produces are decision support rather than certified stock or financial statements. You remain responsible for verifying your inventory and your accounts.

10. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to the service in any twelve month period is limited to the fees you paid us during that period. We are not liable for indirect or consequential loss, for loss of profit, loss of goodwill, or loss of data where you had the ability to export and retain your own copy. Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or for death or personal injury caused by negligence.

11. Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable costs arising from your unlawful use of the service, from content you upload that infringes the rights of a third party, or from your breach of these terms. We will tell you promptly about any such claim and give you a reasonable opportunity to take part in its defence.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are announced by email at least thirty days before they take effect, and the date at the top of this page always shows the current version. If a change is unacceptable to you, cancellation is available immediately and without penalty.

13. Governing law and contact

These terms are governed by French law, and the courts of Paris, France have exclusive jurisdiction over any dispute, subject to mandatory rules that may apply where your business is established. Before starting proceedings, both parties agree to attempt a resolution in writing. Questions about these terms go to MLJ, SASU, publication director Jimenez Julien, at jimenezjulien42@gmail.com. Company details are on the legal notice page.

These terms are maintained by Jimenez Julien for MLJ, SASU.